Chris Lee
Chris Lee

Uber Eats Manager

Uber Eats Manager is the web dashboard that merchants use to manage their presence on Uber Eats. I stewarded its steady evolution over 2 years.

All of the hands-on work below was done by the small but amazing team of designers I managed.

My role was:

  • Advocating for designers' good ideas

  • Being a thought partner in discovering better ideas

  • Upholding quality through design reviews

  • Coaching designers on presenting and decision-making

  • Catalyzing platform efforts around navigation and design systems

  • Connecting the dots between projects to ensure a cohesive platform

Some of my favorite improvements we made:

Onboarding

The first couple months on the platform are a sensitive time in which our users are learning about our product and evaluating if it's meeting their expectations.

It used to be that when a merchant joined Uber Eats, we'd greet them with a bunch of empty charts.

We created a brand new first-time experience with visibility of important setup steps which previously were only communicated through emails and support interactions.

Designers: Lauren Wang, Sharon Yu, Diana Arteaga

We created a tooltip system for guiding new users through key features.

Designers: Sharon Yu, Diana Arteaga

Core experience

The product's navigation used to be a flat list, which didn't scale as functionality grew to 17 pages. Organizationally, there was no single owner of platform-wide UI like the navigation.

Within the design team, I started a working group to own the platform. We restructured the navigation to a group hierarchy, informed by research on users' mental models.

On the home page, we overhauled our approach to analytics - contextualizing ratings through comparisons to similar merchants and introducing personalized recommended actions.

Designers: Leslie Luo, Sharon Yu, Constance Cerf

Payments

Naturally, one of the most important needs for our users is understanding their earnings. We aimed to drive transparency and control.

We introduced a much more granular breakdown of payments and fees.

Designers: Juan Ayala, Constance Cerf

We introduced an in-product flow for disputing inaccurate charges for missing items, etc. - which previously required calling support.

Designers: Sharon Yu, Constance Cerf
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