Uber Eats Manager is the web dashboard that merchants use to manage their presence on Uber Eats. I stewarded its steady evolution over 2 years.
All of the hands-on work below was done by the small but amazing team of designers I managed.
My role was:
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Advocating for designers' good ideas
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Being a thought partner in discovering better ideas
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Upholding quality through design reviews
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Coaching designers on presenting and decision-making
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Catalyzing platform efforts around navigation and design systems
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Connecting the dots between projects to ensure a cohesive platform
A glimpse of some of my favorite improvements we made:
Onboarding
The first couple months on the platform are a sensitive time in which our users are learning about our product and evaluating if it's meeting their expectations.
It used to be that when a merchant joined Uber Eats, we'd greet them with a bunch of empty charts.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/c594d73e-2f9e-43c8-ae10-1a0298267e30.png?_a=DATC1RfiZAA0)
We created a brand new first-time experience with visibility of important setup steps which previously were only communicated through emails and support interactions.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/97696a95-a318-416d-b5a3-5d3898445414.png?_a=DATC1RfiZAA0)
We created a tooltip system for guiding new users through key features.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/dd4df15b-6cbd-4387-b935-c87824692db7.png?_a=DATC1RfiZAA0)
Core experience
The product's navigation used to be a flat list, which didn't scale as functionality grew to 17 pages. Organizationally, there was no single owner of platform-wide UI like the navigation.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/64375f84-15ea-438c-a839-468782aaa11a.png?_a=DATC1RfiZAA0)
Within the design team, I started a working group to own the platform. We restructured the navigation to a group hierarchy, informed by research on users' mental models.
On the home page, we overhauled our approach to analytics - contextualizing ratings through comparisons to similar merchants and introducing personalized recommended actions.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/75ec814b-bb22-45fb-82ae-1852aed4f421.png?_a=DATC1RfiZAA0)
Payments
Naturally, one of the most important needs for our users is understanding their earnings. We aimed to drive transparency and control.
We introduced a much more granular breakdown of payments and fees.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/29d726be-c05f-4e97-b642-0ff41b273eae.png?_a=DATC1RfiZAA0)
We introduced an in-product flow for disputing inaccurate charges for missing items, etc. - which previously required calling support.
![](https://res.cloudinary.com/read-cv/image/upload/c_limit,h_2048,w_2048/v1/1/pages/NV3Dn6tZccTNDYiUu02GtNnJDor2/umzgS76rXF5JejXEuEWr/d87c4bbc-975a-43ef-b5c6-1b536d25f9a4.png?_a=DATC1RfiZAA0)