Uber Eats was my first experience in management. I led a team of 7 responsible for the merchant tool suite. Together, we launched improvements across signup, menu management, orders, marketing, payments, and more.

Rebuilding a team

Shortly into my time at Uber Eats, the Covid pandemic hit, drastically shifting priorities and leading to widespread layoffs. Many employees left, including our entire team of design managers. I was asked if I'd like to take on managing the Merchant team—despite never having met anyone in person or managed before.

I embraced the challenge, determined to support the team and grow into the role. Despite the team being critically understaffed and facing low morale, I focused on navigating the uncertainty and leading the team through this difficult time.

In the first few months, I focused on stabilizing the team—hiring new members while managing workloads and expectations with stakeholders. Over the next several months, as the team began to reform, I worked on rebuilding a sense of belonging through workshops, critiques, and collaborative projects.

In my last year at the company, with the team stabilized, I sought to expand our influence by advocating for our work, investing in foundational design systems, and leveraging the design team's skills to develop a three-year vision for the Merchant product suite.

Merchant Dashboard

Uber Eats Manager is the web dashboard merchants use to manage their presence on Uber Eats. Over two years, I guided its steady evolution with a talented design team. My role was to advocate for and refine designers' ideas, uphold quality and cohesion, and coach on presentation and decision-making.

Here are some of my favorite improvements:

Onboarding: We revamped the first-time user experience, replacing empty charts with a clear setup process and a tooltip system to guide new users.

Core experience: We restructured navigation from a flat list of 17 pages to a grouped hierarchy based on user research. On the home page, we enhanced analytics, providing contextual ratings and personalized recommendations.

Payments: We introduced a granular breakdown of payments and fees and created an in-product flow for disputing inaccurate charges, replacing the need to call support.